Quick Answer
To troubleshoot connection issues with goTenna, start by ensuring Bluetooth is enabled on both devices, and check that the goTenna app is running on the latest version. Next, try restarting both devices and re-pairing the goTenna. If the issue persists, check the mesh network coverage in your area.
Checking Bluetooth and App Settings
Check that Bluetooth is enabled on both devices, and that the goTenna app is running on the latest version. Open the goTenna app on both devices and navigate to the settings menu. Ensure that both devices are set to “Mesh” mode and that the encryption settings match. You can also try resetting the goTenna to its factory settings by long-pressing the button on the device for 5 seconds.
Troubleshooting Mesh Network Coverage
Check the mesh network coverage in your area by using the goTenna app’s coverage map feature. This will indicate the strength of the mesh network in your location. If the coverage is weak, try moving to a higher location or using a goTenna with an external antenna. Additionally, check for any physical obstructions that may be interfering with the mesh network signal.
Advanced Troubleshooting Techniques
If the issue persists, try restarting both devices and re-pairing the goTenna. Next, try switching to “Direct” mode on the goTenna app and sending a test message. If the message sends successfully, it may indicate a mesh network issue. You can also try resetting the goTenna to its factory settings and re-pairing both devices.
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