Quick Answer
If Starlink equipment is damaged in a storm, assess the damage and contact SpaceX's customer support to initiate the repair process. SpaceX may send a replacement or repair kit, and users should follow the provided instructions for installation. In some cases, users may need to wait for a new dish to be installed.
Assessing the Damage
Assessing the damage as soon as possible is crucial to minimize downtime. Inspect the Starlink dish and router for any signs of physical damage, water ingress, or electrical issues. Check for loose connections, bent antennas, or broken components. Take clear photos of the damage for reference when contacting SpaceX.
Contacting SpaceX Support
Contact SpaceX’s customer support via phone or email to report the damage and initiate the repair process. Provide the serial numbers of the affected equipment and any supporting documentation, such as photos or videos of the damage. SpaceX will guide you through the next steps, which may include replacing the damaged equipment or scheduling a repair.
Installing a Replacement or Repair Kit
Once you receive a replacement or repair kit from SpaceX, follow the provided instructions carefully to ensure proper installation. Typically, this involves removing the damaged equipment, inspecting the mounting hardware, and securing the new equipment to the mounting bracket. Take your time to avoid any potential electrical or structural issues. Use the provided tools and follow the recommended torque specifications to ensure secure connections.
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